Fortress Roofing has pledged to adhere to the highest standards of integrity, frankness, and professional responsibility in dealing with our customers. We take pride in our reputation and work with our clients to demonstrate the most professional behavior possible.
Below is a CODE OF ETHICS that we as an organization follow to the best of our ability:
- We make no false promises or claims in our advertising
- We provide professional, courteous reception when owners call with inquiry or request for bid
- We keep appointments to the best of our ability (if conflicts arise, we call the owner to reschedule)
- We provide a professional appraisal at the owner's request
- We provide written specifications for projects that require them: all according to manufacturer specifications and industry standards
- We have a dedicated Customer Relationship Manager
- We only encourage projects that are structurally and financially sound
- We are licensed by local authorities and follow local requirements
- We are certified technicians by most major manufacturers
- We provide proof of insurance to owners
- We provide customer reference lists to owners
- We fulfill all contract obligations
- We provide manufacturer's long term warranty whenever applicable
- We provide a installation warranty and stand behind our work without excuses
- We maintain communications with owners regarding any changes in schedule, scope of work, or unforeseen conditions
- We provide safe working conditions in accordance with OSHA guidelines and industry standards
- We are responsive to owner service calls
- Our management team and employees attend continuing education programs
- We aspire to uphold 100% owner satisfaction standards
